Refund & Prize Policy

Our studio does not provide monetary refunds.

Retail sales can be exchanged with 5 days. All sale items/custom orders/altered items are final sale. Dye lots are a commonplace occurence in the manufacture of fabric. They can have a subtle change to the brightness, colour and/or texture. We do our best to control dye lot but are not responsible for this commonplace occurence.

Store Credits: We convert deposits into store credits valued at 50% of their gross face value. These store credits are fully transferable to a third party. They can be used to pay for any outstanding or new custom, retail or alteration balance.

50$ Consultation payments : are refunded in full if cancelled within 3 days of the consultation appointment. If a client decides not to do business with my studio, we refund the 50$ in full. Clients have 30 days after their consultation to decide on doing work or having their consultation deposit refunded. After 30 days, there is no refund.

Prizes: All prizes that we offer are non-transferable to any 3rd party regardless if they are gifted or sold. All prizes have no dollar value. All prizes cannot be combined with any other promotion.